# Keep track of who owes you > For groceries, bakeries and home services in Qatar: record each credit sale when it happens, tell the customer the new balance, sort what is owed by age, and remind on a schedule. With a notebook or with ALYR Accounts. Guide · ALYR team · Published 28 Oct 2026 ## In short Record every credit sale when it happens, with the date, the amount and who took it, and tell the customer the new balance each time. Once a week, list who owes what and for how long, oldest first. Remind those more than 30 days behind, friendly at first and firmer as the debt ages, never twice in a few days. Agree a limit for each regular, record every promise to pay, and take each payment against the oldest purchase first. A credit book works if one person keeps it; ALYR Accounts does it from one line on the staff phone. ## Why credit gets lost Credit is a favour to a regular, so it is written down quickly, by whoever is at the counter, in their own way. A month later nobody is sure of the total, and asking feels like an accusation. What fixes it is a record both sides trust. ## Record it the same way every time 1. **At the moment of the sale**: The date, the customer, what they took, the amount and who served them. Mistakes come in when it is written later. 2. **Tell the customer each entry**: Send what was added and the new balance, the same day. A customer who sees each entry has little to dispute at the end of the month. 3. **One record, one keeper**: One book kept by one person, or one screen. Two notebooks never agree. ## Know how old each debt is Sort what is owed by age: up to 30 days, 31 to 60, 61 to 90, and over 90. The oldest amounts matter more than the total, because the longer a debt waits, the harder it is to collect. ## Remind on a schedule 1. **Pick a day each week**: Remind everyone more than 30 days behind on the same day, so it is a routine for everyone and nobody feels singled out. 2. **Let the tone follow the age**: A friendly reminder first, and firmer after 60 days. Never more than one reminder in a few days. 3. **Ask for a date**: Let the customer answer with the day they will pay, write the promise down, and look at it again on that day. 4. **Stop when asked**: If a customer asks you to stop the messages, stop, and settle it face to face. ## Limits and payments - Agree a limit for each regular, and stop new credit when it is reached. - Take each payment against the oldest purchase first, and tell the customer what is left. - Give a receipt for every payment, even part of one. ## With ALYR ALYR Accounts keeps this record for you, and we go through your book with you at setup. - Your staff record a credit sale or a payment with one line from their phone, and the customer is told the entry and the new balance. - A customer can ask for their balance in the chat at any time. - What is owed, by age, with who promised to pay and when. - One press sends reminders to everyone 30 days or more behind, with the safeguards on the ALYR Accounts page. - A payment settles the oldest purchase first. - ALYR Agent shows promises that have passed and accounts over their limit. - [ALYR Accounts](https://alyr.qa/accounts.md) - [ALYR Agent](https://alyr.qa/agent.md) ## For your kind of business - [Groceries and baqalas](https://alyr.qa/for/groceries.md) - [Bakeries and home kitchens](https://alyr.qa/for/bakeries.md) - [Home services](https://alyr.qa/for/home-services.md) ## Tell us who owes you, and since when. Send us a message. A person from ALYR replies, then comes to go through your book with you. Email us: hello@alyr.qa. A person from ALYR replies. --- This is a markdown copy of https://alyr.qa/guides/keep-track-of-who-owes-you, made from the same words as the page. In English: https://alyr.qa/guides/keep-track-of-who-owes-you.md · بالعربية: https://alyr.qa/ar/guides/keep-track-of-who-owes-you.md ALYR uses the WhatsApp Business Platform. ALYR is not affiliated with, or endorsed by, WhatsApp or Meta. ALYR. Built in Qatar.