How a home services company in Qatar can answer customers while the team is on a job
Let the everyday requests answer themselves in the chat: customers book a visit from a page with your open times, get a confirmation at once and a reminder before you arrive, and order parts from a page. Everything else waits in one shared inbox, with one person responsible, until someone is free. Contract customers can pay later, with reminders.
What we would set up
The same hour, today and with ALYR
Today’s chats as they pile up, and the same customers as ALYR keeps them. Move the fold, or press Today or With ALYR.
Your day today
- “AC not cooling, can someone come?” arrives while both technicians are on a roof.
- “When are you coming?” arrives twice before lunch.
- A part is asked for by photo, and the photo gets lost further up the chat.
- Contract customers pay late, and chasing them takes calls.
What we set up for a home services company
- ALYR BookingsAppointments and reminders
Visits booked from the chat, only at open times, with the confirmation at once and a reminder two hours before.
See ALYR Bookings - ALYR ChatWhatsApp orders and team inbox
Parts and filters ordered from a page, and every chat in one inbox your whole team shares.
See ALYR Chat - ALYR AccountsCredit accounts
Contract customers on account, with reminders whose tone follows how late the payment is.
See ALYR Accounts - ALYR DocsReceipts and invoices
A numbered receipt in Arabic and English for each payment you record.
See ALYR Docs - ALYR AgentYour business in numbers
Visits nobody has marked, money owed by age, and this week against the same days last week.
See ALYR Agent
ALYR Bookings takes one visit at a time for the whole business today.
Questions
I have two teams out at once.
Then two customers can want the same morning, and today ALYR Bookings gives each time to one visit only. Tell us how your teams work, and we’ll tell you whether it fits before you decide anything.
Who answers while we are on a job?
ALYR answers the everyday requests: book a visit, order a part, ask a balance, pay. Anything else waits in the shared inbox with one person responsible, and the customer’s message is not lost.
Can the customer see when we will arrive?
They get the confirmation with the day and time at once, and a reminder two hours before. ALYR does not show a map or track the van.
Can contract customers get a receipt for each payment?
We can set that up with ALYR Docs: each payment you record then makes a numbered receipt in Arabic and English that says what is left on the account.
Tell us how jobs reach you today.
Send us a message. A person from ALYR replies, then comes to show you a visit booked from a chat on your own phone.