ALYR refund policy

Your first month, refunded if the result is missed

Before we start, we agree one result with you in writing, for example a number of orders or bookings taken through the chat. It is counted in your ALYR workspace, where you can see it too, over the 30 days after you go live. If the result is missed, we refund your first month's subscription in full, within 14 days after the 30 days end, the same way you paid, without your having to ask. This applies once per business. To qualify, put up the QR codes we give you and share your chat link with your customers in the first 7 days.

Stopping

You can stop at the end of any month with 7 days' notice (in your first month, up to its last day, so you see the result first). You pay for the month you have started; we do not refund part of a month you chose to stop in, except as below.

When we refund more

• If you end the agreement because we seriously broke it and did not put it right within 14 days, or a fault on our side stopped ALYR working for you for more than 3 days in a row, we refund the part of the month you paid for and did not get.
• If we have not got you live within 30 days after the date we agreed, unless you caused the delay, we refund what you paid. There is no setup fee at the moment; if one is ever charged, it is covered by this line.

How refunds are paid

• Card payments are taken by Paddle.com Market Limited, our merchant of record. We ask Paddle to refund the card, and the money returns to the same card in the same US dollar amount, which can take 5 to 10 business days to show on your statement, depending on your bank. You can also contact Paddle: paddle.com/help/contact
• Bank transfers are refunded by transfer to the account you paid from, in riyals.

How to ask

Write to hello@alyr.qa with your business name. We reply within 3 business days.

Your legal rights

This policy does not take away any right you have under Qatar's law.